ArtCAM Express/iPicture Support

Home User Forum Support: ArtCAM Express/iPicture ArtCAM Express/iPicture Support

This topic contains 6 replies, has 4 voices, and was last updated by  Jeremy Stevenson (Iconic Inc.) 4 months, 1 week ago.

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  • #603

    Running into some difficulties with ArtCAM Express or iPicture, or can’t quite create the design that you envisioned? Please feel free to post below, providing us with as much detail as possible, and our Team, along with the ICONIC Community, will gladly lend a hand. As always, you are more than welcome to submit a Support Inquiry for further assistance.

  • #822

    rgerding
    Participant

    Sometimes when creating a project in ArtCam the ruler on X axis and y axis will increase all of a sudden and I’ll lose the picture in 2D until I keep zooming and zooming until I can locate the model. Is this normal or is there a bug?

  • #847

    dbornyk
    Participant

    I personally find ArtCAM to be buggy. I’ve not had that issue, instead I’ll use a button, say a drawing tool. I click on the button and it’s image changes and distorts. This happens on several buttons. I find in my profession, as an IT Computer Support Technician, many times when there is buggy behavior, going into the windows control panel – programs, you can perhaps do a Repair. I’ve not tried that with my ArtCAM, because I’m working with Vectric’s V-Carve Pro, my favorite software. If you want the try to repair ArtCAM (note: Do this if you are brave. Worst Case you have to reinstall, which might fix the issue as well. If you are not as brave, go to ArtCAM Forum, or send them a support request)
    1. Go to Control Panel
    2. Programs
    3. ArtCAM
    4. Uninstall/Change

    Let me know what you do and if any of this helped.

  • #848

    Ron

    I had the same problem when I first started using ArtCAM. I felt like I got lost sometimes and could not figure out where I was on the screen. The key here is to master the use of the roller on your mouse to manipulate your view. There are three primary functions of the mouse with respect to view.

    1) Rolling the mouse forward and backward will zoom in and out. It is important to note that it will zoom towards wherever the cursor is pointing. Sounds simple enough but it takes a bit of getting used to. I know in using the zoom function in other programs the zoom moves toward the center of the screen but not with ArtCAM.

    2) Pushing down the roller on the mouse and moving the mouse in different directions allows you to rotate the part and view from different angles. Again other programs use the left mouse button to do this (including our own iPicture) but to rotate in ArtCAM you depress the roller.

    3) Clicking the left and right mouse buttons simultaneously allows you to move the part in the 3D view in different directions. Say for example you want to view a specific portion of a simulation. It can easily be done.

    Remember that all of these functions are activated only when you click on the image in 3D.

    Hope this helps.

    Steve

  • #849

    Doug’s comments about ArtCAM being “glitchy” are not unfounded. Truth is I find many software programs glitchy. They key to any program and having success with it is in the support provided in my opinion. That is why we do all we can to provide customers with the resources necessary to have a great experience. That said, I have yet to learn anything knew, technology related or not, without experiences some level of frustration. Our goal is to help guide you through those frustrating experiences as best we can.

    As far as a comparison with V-Carve Pro I agree with Doug’s position on it being a great program that is easy to learn. In fact a few years back we offered it as an accessory to our CNC machines. When we decided we wanted to supply a copy of design software with every machine we made the switch from VCP to ArtCAM based on the following:

    1) Price: $189 for a single user copy of ArtCAM Express vs close to $1000 for the VCP bundle of VCP, Cut 3D and Photo V-Carve which was necessary to give us all the same functions ArtCAM included.

    2) North American customer support: Support is the most important part of our business and not having support team help in NA was troublesome for us. Vectric’s support team is in the UK (the are open when we are closed and vice versa) plus, as they grew we found response time was getting longer and longer. We try to provide front end support for our customers but their are plenty of times when we simply do not have an answer and rely on our supplier for Tier 2 support. Delcam’s team has been amazing from day one and we have appreciated the great secondary support they offer us.

    3) Networkable Licensing: Since a huge portion of our business revolves around education we needed a software that was a dedicated network license, which ArtCAM is. Back in the VCP days we had many nightmare installations trying to get single user copy software to run on a school network. It was sometimes trying to put a square peg in a round hole.

    We still try to maintain a great relationship with the boys at Vectric and try to visit with them when we are all at the big wood shows like IWF and AWFS. They have done an amazing job of creating a great product. We have lot’s of customers who use their software on some of our General and Oliver machines and are working with them at the present to try and get a post written for our ICONIC machines. I will repost when this is done.

    If you are a V-Carve Pro owner you will be able to use it for our machines. We are just limited in terms of support on the software side simply because we are not familiar with it. We will need to leave you in the very capable hands of our friends at Vectric.

    Steve

  • #852

    rgerding
    Participant

    Thanks Steve for your tutoring on the mouse buttons. I think I’ve got that part accomplished now. The more I use ArtCam the more I learn. It’s quite a remarkable program for what I use it for.
    Ron

  • #1358

    For those of you wondering, although they are no longer on our website, our ArtCAM Express Training Videos are still available on YouTube, which you can access in the two links below:

    ArtCAM Express: Basics

    ArtCAM Express: Advanced Tips & Tricks

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